Please find our latest updates on how Covid-19 is affecting orders here
We are currently working very hard to dispatch your orders, however due to a high order volume and staff safety, orders may have a small delay of 2/3 days.
Every jewellery piece comes in a velvet or organza pouch.
Our necklace jewellery sets come in a lovely box.
We also add an extra gift and surprise for you.
- Delivery time:
After placing your order, we may need 1 business day to prepare your order (weekends and holidays not included). This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
We directly deal with the designers and suppliers, which is why the delivery at times can take between 2 to 10 business days to get to you, often less (2 days for the UK. This depends on the processing of your order and the country of residence.
For any personalized items, please note that it takes 3 weeks to get to you & cannot be cancelled as it is made especially for you.
You will get confirmation emails and the team will be in contact every step of the way. We will inform you with an email after shipment or if there is any delay.
All standard shipping orders, including International, are sent Tracked service.
In the UK, all parcels are sent via Royal Mail's Tracking service.
For Europe & the rest of the world, your parcel will also be tracked using available reliable companies.
We offer free shipping for the UK as well as Free Shipping on orders over £70/$70 for Europe & the rest of the world.
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
During peak times (public holidays, promotions, Black Friday & Xmas) orders may take slightly longer to reach you.
If you would like to cancel a back ordered item in your order, simply send us your request in an email, we will get back to you within 24 hours.
. Domestic rate is: Free
. EU & non EU: Rate is: £9 & Free from £70/$70
. Rest of the world: Rate is £11 & Free from £70/$70
- Why am I not getting all my shopping in the same parcel?
We are working with different manufacturers in the world, so when you order something, each manufacturer will deal with a specific product. When you order various articles, it can happen that you will receive each parcel separately at a different time.
- How long does the delivery take?
If the parcel goes to the UK, Ireland, you will get a Royal Mail tracking number and it takes 2/3 days , often faster.
From Europe & beyond,you will get a tracking number which you can then check directly with the shipping company. Time varies 5/8 days depending on the country.
- Will I be responsible for any customs or duty fees?
Normally orders from the United Kingdom will not be charged for the customs fee but it always depends of the country of residence. See our terms and conditions for more information. We are not responsible for any taxes.
- What Types of Payments are accepted?
We accept all major credit cards and debit card (VISA, American Express, Discover, MasterCard) through our secure checkout. We also accept PayPal.
- For your information:
RETURN & REFUND POLICY
We want you to be happy.
In case you have an issue, just email us email@example.com
Sophie in customer services is friendly and here to help.
Our packaging are made with high care & love.
HOW DOES RETURNS/REFUNDS WORK?
Be sure to provide the following details:
Are there any charges for return? No.
In the event of a damaged parcel
**Refunds will not be processed by wire transfers under any circumstances.
There are certain situations where only partial refunds are granted (if applicable)
Late or missing refunds (if applicable)
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Additional non-returnable non-refundable items
WHAT’S THE PRICE OF AN EXCHANGE OR A RETURN?
You will receive an email notification from BelledeSoiree when your refund has been processed.
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